From the Desktop: It's a Users' World - page 2
Now, I can anticipate an argument from the developers right about now. "Listen," they might say, "the better written and better supported the environment is, the more users it will attract and keep." In an ideal world, I would agree 100 percent--actually, more like 95 percent since I'm a contentious SOB in any situation. But, as I'm sure we all know, this is not an ideal world.
Developers mistakenly and vindictively view this phenomenon as a result of users being stupid. Wrong again. Users are smart. They may not be technically savvy, but they usually know exactly what they need: a desktop environment that works without a lot of rigmarole.
So, developers, you can make the best product you can and I would be the first to applaud you for your efforts. But even in a free software world, the free market mentality is going to prevail. It's won't be the best product that wins, necessarily, but rather the fastest or strongest to market.