Gordano Messaging Suite: Early, Current Support for Linux Platform - page 3
And Linus Just Wanted to Make a Better Minux...
With the new IM add-on, Gordano is working to address a market that it concedes is relatively undeveloped at present, but for which it says it's seen considerable client demand.
"Our customers are very concerned about their users using public instant messaging systems," Warren said in an ealier interview with Internet.com. "It comes down to security. Our offering an instant messaging capability that does not use those external services lets them give users what they want, while solving the problem of security issues."
If Gordano is successful in pitching IM to its GMS clients, the firm could capture some significant incremental revenue -- and potentially brew competition for IBM's market leader, Lotus Sametime (which itself enjoys a number of government contracts, such as for the U.S. Navy.)
Against entrenched competitors, and the host of newer players in the field, Gordano sees its major differentiator stemming from its long history in e-mail.
"There are tons and tons of companies out there jumping into the instant-messaging space, but we've found our background in messaging gives us quite an advantage," Warren said. "The new issues in instant messaging are the same as if you'd been in messaging five years ago. Our expertise and know-how we've been able to carry into instant messaging."
In particular, the company has long prided itself on the high level of interoperability between its core products. For instance, the SMS module links to the e-mail and Web mail components, so that messages sent to an SMS-enabled device are stored in users' "Sent Mail" folders. E-mail accounts can be configured to forward mail to SMS devices when a user logs off. And GMS's shared calendars also distribute alerts via SMS.
Much of that philosophy will carry over into instant messaging. For example, after an IM session using the Java-based Gordano client, the system will automatically e-mail a transcript to the chat's participants. By default, users that log on to the e-mail client also are made available to chat via IM.
Additionally, the IM module also shares the e-mail system's two-way anti-virus features, as well as the user's address book.
"The real benefit to clients is the way we integrated the new facilities into the existing facilities within our product," Warren explained. "The beauty is in the integration. Because of our background in messaging, instant messaging inherits a lot of the qualities available elsewhere in the suite."
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