A New Router, a New Direction for a Router Maker - page 3
Penguins in the Corn
Before the Envoy and new WAN cards were introduced, ImageStream did very little with USB. So to implement the new hardware architecture, the company moved from 2.4 to 2.6 series Linux kernels for enhanced USB support.
ImageStream has also added an advanced web management interface and updated drivers for its existing line of PCI cards. "Over the past year and half, we've ported a mountain of drivers to 2.6," says Utter.
He adds that although the latest ImageStream Linux has a lot in common with earlier releases, the new distro is really a complete overhaul, not just a few cosmetic changes.
But the reason ISPs love open source is that licensing is sane. Utter says he's always offered 24 x 7 support for a year and free software updates for life. That means that ISPs can sell his products on the open market if they want to, which is important.
The Envoy will come with only 2 hours of free tech support because of its lower price point, Utter says.
"We transfer service packages and software licenses to subsequent buyers," Utter says. "We came in to this market and said, 'we'll do what the PC vendors do,' so if I have a valid license key, it transfers."
ImageStream includes a complete software distribution with every router. "There are no hidden software costs or complicated part numbers to figure out," Utter says.
In addition, the company offers a 31 day performance and compatibility guarantee. "That's not a satisfaction guarantee," Utter points out. He says he can remember only one return since the company shipped its first router in 1999.
The ImageStream Envoy is available now at a list price of $499 with dual 10/100 Ethernet ports, or $599 with one T-1 port.
This article originally appeared on ISP-Planet, a JupiterWeb site