5 Open and Free Help Desk Ticketing Systems - page 2
Request Tracker, OTRS, Help Desk Lite
Trouble Ticket Express is from the same developer, United Web Coder, as the previous system. However, it offers additional features and functionality, more of what a traditional ticketing system provides. Like Help Desk Lite, it's a CGI script that installs onto your Linux/Unix or Windows web sever. Third-party web hosting is supported as long as CGI scripting is enabled and sendmail or smtp relay is available. Or you can use their fully hosted service, called SmartAnswer.
eTicket is a PHP-based ticketing system, now distributed under a license certified by the Open Source Initiative. It's an improved and enhanced version of a previous project called osTicket. It uses a Perl gateway, PHP backend, and MySQL database.
Like other full-featured ticketing systems, it can receive tickets via email messages or a web form. Additionally, it can include a Captcha verification field on web forms to help prevent SPAM. Plus it includes a configurable Spam Assassin mod for automail.pl.
Eric Geier is a freelance tech writer. He's authored many networking and computing books for brands like For Dummies and Cisco Press. He is also the Founder and CEO of NoWiresSecurity, which helps businesses easily protect their Wi-Fi networks with the Enterprise mode of WPA/WPA2 encryption.