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Palm Pre Linux-Based Smartphone Reviewed

Good but Incomplete Capabilities

  • October 5, 2009
  • By Gerry Blackwell

Palm Pre

Price: about $150 (with cellular plan)
Pros: Cool dual-interface form factor, powerful processor, good Wi-Fi performance
Cons: No Outlook desktop synchronization, Wi-Fi under-utilized

The Palm Pre, Palm's "revolutionary" response to the Apple iPhone, has much to recommend it, including reasonably good Wi-Fi functionality. But the Pre requires a paradigm shift that some users might find irksome.

And Palm, like other smartphone makers, misses the boat on exploiting the product's Wi-Fi capabilities to the full.

The Pre, which works on Dual-band CDMA2000 and 3G EvDO Rev A networks, claims revolutionary status mainly based on its in-the-cloud operating system, but the best-of-both-worlds physical form factor-iPhone-like touch screen interface plus slide-out QWERTY keyboard-is also pretty cool.

Pre is available from Sprint for as little as $150 with a two-year contract (after a $100 mail-in rebate) and from Bell in Canada for $200 CDN with a $45-per-month (or higher) three-year contract. We reviewed Pre on the Bell network.

Radical new OS

Palm's webOS operating system (Linux-based--ed.) is predicated on the notion that users live in the cloud and will want to synchronize calendar and contact information not with their desktops but with network-based services, such as Google and Microsoft Exchange. Pre will not sync with a desktop out of the box.

For users who are already living in the cloud, the webOS paradigm shift makes sense. Pre automatically syncs with your data (contacts, calendar, to-dos, files) anywhere, wirelessly-either over the cellular network or a Wi-Fi network when you're in range.

If a secretary or supervisor back at the office makes changes to your calendar or to-dos, or if documents in your sync folder change, you get the updates almost immediately, wherever you are.

However, if you're still desktop-bound, the webOS paradigm shift will take a little effort, with arguably a smaller return.

If you don't work for a company with a Microsoft Exchange server and mainly use Outlook on a desktop for mail, tasks, contacts, and calendar, you have three choices. 'Editor's note: Palm today released WebOS 1.2.'

Sync solutions

You can abandon Outlook and switch to Google. Pre can sync with Google in the cloud out of the box. Google would love that. But it seems an unlikely choice for most long-time Outlook users.

You can choose not to make the paradigm shift and purchase a piece of third-party software, PocketLink ($30) from Chapura Inc., that lets you sync the Pre with your Outlook desktop the old-fashioned way. (We did not test this solution.)

Or you can continue using Outlook on your PC, but open a Google account and sync everything from Outlook to Google Calendar and Gmail using another third-party program, such as CompanionLink for Google ($40) from CompanionLink Software Inc. CompanionLink also manages the process of syncing in the cloud from Google to your phone.

This compromise hybrid approach is what we tried during testing. It worked nicely after some initial CompanionLink set-up headaches. Automatic synchronization on the phone was fairly transparent. The software does flash a notice that it's syncing, but it appears not to greatly impact performance when this is happening.

One other vaunted feature of the operating system is its Synergy amalgamated messaging feature. Synergy lets you see presence information from a variety of instant messaging services-Facebook, Google Talk, AIM (note: no Windows Live Messenger)-from within the Contacts applet.

It also groups communications with a contact in one place, even when the conversation extends over multiple media-if you start with an e-mail and continue in IM, for example.

Third-party apps

At the risk of annoying anti-Apple or pro-Palm zealots, it needs to be pointed out that, like Google's Android smartphone operating system, Palm's webOS is a relatively new kid on the block. You won't find as many third-party applications available for it as you can for either the iPhone or BlackBerry.

That said, Palm does, of course, have its own e-tail outlet for third-party applications, similar to Apple's App Store. The Palm App Catalog, accessible from the phone, bears a sticker indicating it's a Beta effort. This shows. The main menu-automatically generated with user-supplied tags, we're guessing-repeats some categories and includes others that clearly overlap, such as Games and Entertainment.

For this reason, it's difficult to get an accurate count of available apps, but the number at the time of writing (in late September 2009) appeared to be fewer than 100. This will presumably increase over time.

As a piece of hardware, the Pre is impressive. On the outside, it appears to be a fairly conventional (read: iPhone-like) smartphone with a touch screen interface. But pushing up on the top surface reveals a small QWERTY keyboard. This is easy to do one-handed.

The keyboard is even reasonably well designed with dedicated period and @ keys to make entering Web and e-mail addresses easier. There is no / key, but it's at least visible. You can enter it by pressing and holding the orange Alt key and hitting Q. The keys have a nice stickiness and squishiness that makes for positive contact.

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